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397 questions and answers

What do I do if I encountered an error when issuing the BT x Untold x Visa anniversary card with Oled technology?

If something does not work properly when you try to issue the card in BT Pay, please contact our colleagues. We are here to help you and to ...

votes
Only for BT clients

How can I delete the meal cards of employees who no longer receive tickets?

Cards can be quickly deleted from the BT payroll platform, individually or in bulk, by uploading a file with employee data. Deletion from BT ...

3 votes

Can I issue a BT anniversary card x Untold x Visa if I did not pre-register in the dedicated campaign?

Can I issue a BT x Untold x Visa anniversary card if I have not pre-registered for the campaign? Yes, you can! Starting August 1, you can issue it from BT Pay ...

1 votes

When can the BT x Untold x Visa anniversary card with Oled technology be picked up?

If you have chosen card delivery to the agency, we will send you an SMS as soon as the card is ready for pickup. In the case of home delivery, you will be ...

votes

How do I earn Miles when shopping with the BT Flying Blue credit card?

Each payment to BT Flying Blue partners is rewarded. For example, if you have a BT Flying Blue Classic card, every 5 lei spent brings you: 1.5 ...

0 votes
Only for BT clients

What happens if I do not pay the full amount by the due date?

If you do not pay the total amount spent during the grace period, interest is applied to the remaining payment amount. The standard interest rate is specified in the grid ...

0 votes

If I pay with the Star shopping card abroad, will I earn Star points?

Of course, for every payment you make abroad you benefit from 0.1% points of the purchase value. ✨

0 votes

How much does SMS Alert cost?

Subscription for cards in lei: 5 lei monthly/cardSubscription for cards in euros: 1 euro monthly/card

0 votes
Only for BT clients

Cum activez cardul după ce îl primesc?

Cardul poate fi activat simplu prin:BT Pay – direct din aplicațieATM BT – introducând cardul și PIN-ulTelefon – sunând la numărul de pe spatele ...

0 votes

Can I buy a prepaid card from the unit?

Unfortunately, at this moment, there is no possibility to purchase a prepaid card from BT units.

0 votes
Only for BT clients

How long does it take to process the application and receive the card?

Online processing usually takes a few minutes if the documents are complete. The physical card is delivered later at home by courier or may be ...

2 votes

What can I use the Miles accumulated on the BT Flying Blue credit card for?

The accumulated miles can be used in the Flying Blue program for:Free or discounted airline tickets with partner companies (Air France, KLM, ...

0 votes
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