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398 questions and answers

Can I issue a BT anniversary card x Untold x Visa if I did not pre-register in the dedicated campaign?

Can I issue a BT x Untold x Visa anniversary card if I have not pre-registered for the campaign? Yes, you can! Starting August 1, you can issue it from BT Pay ...

1 votes

In how much time is the BT x Untold x Visa anniversary card with Oled technology issued?

The BT Untold card is issued in 3–5 working days if requested at the agency, and in 5–7 working days for home delivery.

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What are the fees for the BT x Untold x Visa anniversary card with Oled technology?

BT Untold Card with Oled technology comes with 0 administration fee and 0 issuance fee.

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How long is the BT x Untold x Visa anniversary card issuance campaign with Oled technology valid?

You can issue the BT Pay card the BT x Untold x Visa anniversary card with Oled technology starting from July 21 until stock runs out, being a card issued ...

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What do I do if I encountered an error when issuing the BT x Untold x Visa anniversary card with Oled technology?

If something does not work properly when you try to issue the card in BT Pay, please contact our colleagues. We are here to help you and to ...

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Only for BT clients

How can I delete the meal cards of employees who no longer receive tickets?

Cards can be quickly deleted from the BT payroll platform, individually or in bulk, by uploading a file with employee data. Deletion from BT ...

3 votes

Can I order the BT Mastercard McLaren card if I am not in Romania?

BT Mastercard McLaren card is also available for clients who are not in Romania, being a virtual card issued directly from BT Pay.

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Only for BT clients

What do I do if I have multiple workplaces or want to change the contact person for meal card delivery?

You can define individual work points or by uploading a file with multiple locations in BT Payroll. Each work point can have a person of ...

2 votes
Only for BT clients

How do I close the Star credit card account?

To close the credit card:Pay the full debit balance (including future installments in the balance, if applicable)Come to a BT unit and ask ...

3 votes

How much does SMS Alert cost?

Subscription for cards in lei: 5 lei monthly/cardSubscription for cards in euros: 1 euro monthly/card

0 votes

When can the BT x Untold x Visa anniversary card with Oled technology be picked up?

If you have chosen card delivery to the agency, we will send you an SMS as soon as the card is ready for pickup. In the case of home delivery, you will be ...

votes
Only for BT clients

Can I apply for a credit card if I am a PFA (authorized natural person) or have income from independent activities?

Yes, individual authorized persons and individuals with income from independent activities can apply. The bank will require supporting documents (e.g.: the latest tax returns or ...

2 votes
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