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398 questions and answers
Only for BT clients

How do I increase my credit limit?

You can request a credit limit increase after a period of active and responsible card usage (usually, a minimum of 6 months). The request can ...

3 votes

What happens when the BT meal card expires?

You don't have to worry – the card renews automatically and arrives to you through your employer. No trips, no headaches.

0 votes

I lost/my BT meal card was stolen, how do I proceed?

You can block it immediately from the BT Pay app, by calling 0264 594 337 or going to a BT branch. It's simple and fast, so you have fewer worries.

0 votes

How can I change the virtual card I have in BT Pay to a Formula 1/McLaren card?

Even if you already have a virtual card in BT Pay, you can still make a BT Mastercard McLaren card. A virtual card cannot be replaced with another one, but ...

votes

How can I know if my Untold card has Oled technology?

Untold Card with OLED technology emits a glow during contactless payment — it's part of its magic. To check if you have this type of card, log in to BT ...

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Only for BT clients

What happens if I do not pay the full amount by the due date?

If you do not pay the total amount spent during the grace period, interest is applied to the remaining payment amount. The standard interest rate is specified in the grid ...

0 votes

How much does the BT meal card cost?

It costs you nothing – you have 0 lei commission for issuance, reissuance, administration, payment, PIN change, and balance inquiry. All costs are covered by ...

0 votes

How do I earn Miles when shopping with the BT Flying Blue credit card?

Each payment to BT Flying Blue partners is rewarded. For example, if you have a BT Flying Blue Classic card, every 5 lei spent brings you: 1.5 ...

0 votes

Is there a limit amount for the installment payments made with the Star card?

There is no minimum amount imposed by the bank to make an installment payment to partners. The limit is given by the available balance of your card...

0 votes
Only for BT clients

Who can manage BT meal cards in the BT Payroll platform?

You can define multiple types of users based on the rights you want to grant, through a request signed by the company's representative. ...

5 votes
Only for BT clients

Can I view and download the list of meal card IBANs from BT Payroll?

Yes, users who have access can view and download at any time the list with the meal voucher card IBANs for feeding.

4 votes

Is it possible to customize BT x Untold x Visa or BT Mastercard McLaren cards?

BT x Untold x Visa and BT Mastercard McLaren cards come with a predefined design, therefore it cannot be modified.

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