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398 questions and answers

Where can I pick up my new BT card, as an OTP client?

By courier or at BT units – depending on the information you received from us. If you pick up the card from the unit, you can schedule your visit as ...

0 votes

What cards will I receive at BT for the company I represent considering that I have cards at OTP?

In the area dedicated to personalized information on the site, you will find the type of BT cards issued in exchange for those from OTP.

0 votes

Can I receive any amount on the BT meal card from the employer?

The BT meal card is dedicated exclusively to the meal benefit, so the employer can only load it with amounts corresponding to meal vouchers. It is a ...

0 votes
Only for BT clients

How to do the first authentication in BT Payroll and what do I do if I forget the password?

After the user is created, he receives an email and an SMS with all the necessary information for logging in. If you forget the password, you can quickly reset it from ...

6 votes

What benefits does the BT x Untold x Visa anniversary card with Oled technology have?

BT x Untold x Visa anniversary card is not just a card with a special design — it is a complete experience for festival-goers. It marks 10 years of UNTOLD and comes ...

votes

What happens to customers' cards reissued by OTP, after collecting those issued by Banca Transilvania?

1 March (9:30 PM) is the date until which OTP Bank Romania cards will function. Starting from 2 March (7:00 AM), OTP Bank Romania clients will be able to ...

0 votes

Since when can I use the BT card as a former OTP client?

Starting from March 2 (7:00 am) you can use the BT card, issued to replace the OTP Bank card.

0 votes

How can I check how much money I have left on my BT meal card?

You can find out anytime, for free, directly from BT Pay. You can also call us at 0264 594 337 or check the balance at any BT ATM. The information is always handy.

6 votes

How do I activate SMS Alert?

You have 2 options to activate your SMS Alert service. Call the Cell Center: After identity verification, one of our colleagues will help you ...

6 votes

Until when can I use my OTP card?

Cards issued by OTP Bank will be usable until March 1, 2025, at 9:30 PM. Starting from March 2, 2025, at 7:00 AM, you will be able to use ...

0 votes
Only for BT clients

How can I order or reissue meal cards for employees?

Orders are made online from the BT Payroll platform, uploading a file with employee data. You can download a file template directly from the platform. For ...

9 votes
Only for BT clients

Cum activez cardul după ce îl primesc?

Cardul poate fi activat simplu prin:BT Pay – direct din aplicațieATM BT – introducând cardul și PIN-ulTelefon – sunând la numărul de pe spatele ...

1 votes
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