Where can I use the Star credit card to benefit from interest-free installments?
You can benefit from interest-free installments exclusively in the extended network of Star Card partner merchants.How to find partners: Updated list with over ...
I issued a card holder from BT Pay, but the person for whom I made the issuance is instructed to take a picture of the ID card and take a selfie? Is it normal?
If the person to whom you wanted to issue the card has an older version of the application, before completing the card issuance flow, you must ...
What should I do if my Star card expires?
If you have used the Star card in the last 6 months, we automatically renew it and inform you by SMS when you can pick up the new card from the unit where you ...
How can I monitor the card of the holder I just issued from BT Pay?
If you access the "Accounts" menu you see all the cards attached to each account in particular, including those of the holder. You can see the expenses made with ...
In how many installments can payments made with the Star card be split at merchants who are not partners?
Installment payments are available only at Star partner merchants. You can find the full list on the Star BT website.For transactions at merchants ...
I want to issue a card holder from BT Pay, but that person does not have the application installed. How do I proceed?
After following the issuance steps in the app, the cardholder will receive an SMS with a link guiding them to install BT Pay and to go through ...
If I issue a card holder card from BT Pay, how will they be able to take possession of the card?
At the moment when you follow the issuance steps in the app, you will need to choose the method by which you want the card to be sent to the holder. They can pick it up ...
What benefits does the premium card in euro BT Mastercard McLaren Gold have?
BT Mastercard McLaren virtual cards come with premium benefits, which you can access immediately after issuance: You receive the card instantly and can use it ...
Is the free SMS Alert offer also granted to designated holders? Is SMS Alert automatically activated on any card? If yes, please tell us the criteria based on which it was activated on certain debit/credit cards.
SMS Alert Service provided by BT can be requested by clients taken over from OTP, being available for free until the date of 28 ...
How do I see how much money I have left on my card?
Directly from BT Pay, you check how much money and how many points you have on the card, what you spent the money on, grouped also by categories. 😊
What benefits does the virtual card in RON BT Mastercard McLaren have?
BT Mastercard McLaren virtual cards come with benefits that bring you closer to the F1 vibe and McLaren experiences: You receive the card instantly and ...
Why do I get an error after entering the Personal Numeric Code when I want to issue a holder card?
This means that the holder has already issued a possession card for the respective Personal Numeric Code (CNP).
