397 questions and answers
Only for BT clients

What is a virtual card, to which account is it attached and who provides it?

With the virtual card from BT you can pay quickly and easily in RON, EURO or USD directly from BT Pay. It automatically links to a new account in the currency you prefer, ...

21 votes
Only for BT clients

What is the monthly subscription cost for the BT Alert service?

You have two package options for the BT Alert service, so you can choose the subscription suitable for the activity you carry out:❶⠀with 40 ...

11 votes
Only for BT clients

How can I obtain the certificate related to the travel insurance abroad?

With a quick visit to any of our BT units 😊. All you have to do is ask our colleagues for the certificate related to the insurance ...

11 votes
Only for BT clients

In how much time will I receive the SMS with my information?

If you make a recharge on the current account, the SMS arrives instantly. ✨

15 votes

In how much time can I use the money taken with an overdraft credit?

Immediately after you have signed the contractual documents, the money is in the account and ready to be used for anything you need! 💪

7 votes
Only for BT clients

Until what time are SMS notifications sent?

BT Alert notifications are sent daily, in the time interval 08:00-20:00 (Monday-Saturday, except legal holidays), and for received payments in ...

11 votes
Only for BT clients

If I want to cancel the BT Alert subscription, do I have to pay a penalty?

No. If you want to cancel or modify the BT Alert subscription, you can do so anytime you want, without any commission or penalty. 😊

12 votes
Only for BT clients

How do I withdraw the meal cards for people who are no longer employees of the company?

For the closure of the meal cards BT of former employees we have prepared two options for you: ❶⠀You enter the *BT Ticket platform and delete from the management the cards ...

7 votes

Can money be withdrawn from the Star shopping card?

Yes, you can withdraw money from the Star BT shopping card, but it is important to consider the applicable fees. You can find them on the BT website, in ...

15 votes

What trading limits do I have on the virtual card?

You can make a maximum of 30 transactions in one day, and here you have all the limits:CardCash withdrawal limit ATMLimit POS payment limitInternet payment limit with CVV2Limit ...

21 votes
Only for BT clients

Can I disable the contactless service on the cards I hold?

Sure, this is possible for cards issued under the VISA logo. Fill out the Bank's contact form to request the deactivation of the feature ...

29 votes
Only for BT clients

How much does it cost to provide employees with the BT meal card?

BT meal card helps you save because costs are reduced:➤ 10 lei + VAT issuance commission➤ 0 lei maintenance commission➤ 0 lei commission ...

8 votes
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