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34 questions and answers

How can I check how much money I have left on my BT meal card?

You can find out anytime, for free, directly from BT Pay. You can also call us at 0264 594 337 or check the balance at any BT ATM. The information is always handy.

6 votes
Only for BT clients

How can I order or reissue meal cards for employees?

Orders are made online from the BT Payroll platform, uploading a file with employee data. You can download a file template directly from the platform. For ...

9 votes

Can I withdraw money or transfer the amounts from the BT meal card?

The BT meal card is specially designed for food purchases, so the amounts cannot be withdrawn or transferred. Instead, you can use it quickly and ...

1 votes

What happens when the BT meal card expires?

You don't have to worry – the card renews automatically and arrives to you through your employer. No trips, no headaches.

0 votes

I lost/my BT meal card was stolen, how do I proceed?

You can block it immediately from the BT Pay app, by calling 0264 594 337 or going to a BT branch. It's simple and fast, so you have fewer worries.

0 votes

How much does the BT meal card cost?

It costs you nothing – you have 0 lei commission for issuance, reissuance, administration, payment, PIN change, and balance inquiry. All costs are covered by ...

0 votes
Only for BT clients

Who can manage BT meal cards in the BT Payroll platform?

You can define multiple types of users based on the rights you want to grant, through a request signed by the company's representative. ...

5 votes
Only for BT clients

Can I view and download the list of meal card IBANs from BT Payroll?

Yes, users who have access can view and download at any time the list with the meal voucher card IBANs for feeding.

4 votes
Only for BT clients

How can I delete the meal cards of employees who no longer receive tickets?

Cards can be quickly deleted from the BT payroll platform, individually or in bulk, by uploading a file with employee data. Deletion from BT ...

3 votes
Only for BT clients

What do I do if I have multiple workplaces or want to change the contact person for meal card delivery?

You can define individual work points or by uploading a file with multiple locations in BT Payroll. Each work point can have a person of ...

2 votes
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