97 questions and answers
Only for BT clients

How do I close the Star credit card account?

To close the credit card:Pay the full debit balance (including future installments in the balance, if applicable)Come to a BT unit and ask ...

0 votes
Only for BT clients

What are the costs associated with owning a Star Card?

The main costs are: Annual administration fee: check the fee schedule, but there are often exemption offers under certain conditions. Interest: It ...

0 votes
Only for BT clients

Can I apply for a credit card if I am a PFA (authorized natural person) or have income from independent activities?

Yes, individual authorized persons and individuals with income from independent activities can apply. The bank will require supporting documents (e.g.: the latest tax returns or ...

2 votes
Only for BT clients

What is the minimum income I need to apply?

The minimum income required to apply for a Star Card shopping card is 800 lei net per month. The income refers to that obtained from salaries, ...

0 votes
Only for BT clients

Does my credit history matter when applying for a credit card?

Yes. BT checks the credit history at the Credit Bureau. A negative history (arrears, non-performing loans) can affect the approval of the application. A score of ...

0 votes
Only for BT clients

How do I block the card in case of loss or theft?

You can block the card instantly through:The BT Pay Application – the "Block card" optionCall 0800 801 BT (0800 801 28) – available 24/7Emergency service ...

0 votes
Only for BT clients

Are there commissions for installment payments at partners?

No. Installment payments at Star Card partner merchants have 0% interest and 0% commission, this being one of the major advantages of the card. The cost is ...

0 votes
Only for BT clients

Is there a maximum amount for the installment payments?

There is no minimum amount imposed by the bank to make installment payments to Star partners. The limit is given only by how much money you still have available on ...

0 votes
Only for BT clients

What is the minimum age to apply for Star Card?

You can apply for Star Card if you are at least 18 years old and meet the other eligibility criteria (income, credit history).

0 votes
Only for BT clients

How much does it cost to replace the card in case of loss or theft?

Card replacement (upon request or in case of loss/theft) may involve a fee, according to the fee and commission brochure available on the website. Check ...

0 votes
Only for BT clients

Can I apply for a Star Card if I am retired?

Yes. Pensioners can apply for the Star Card if they meet the minimum income threshold (800 lei net/month). The pension is accepted as a source of income to get ...

2 votes

Do I have to already be a BT client to apply for the Star Card?

It is not mandatory to be an existing BT client to apply. You can become a client and request a Star Card at the same time. It is very easy to open an account - ...

0 votes
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