241 questions and answers

What identity documents do I need to open an online account from BT Pay?

In order to open an online account through BT Pay in Romania, you must have an identity document issued by Romanian authorities, namely an ID card (carte ...

1 votes

How do I receive the card abroad if I opened an account online through BT Pay?

Your physical card can be delivered to the address you choose in Romania or it will be waiting for you at a BT location, for 90 days. ✨

3 votes

Can I open an account directly from BT Pay?

Yes ✨ All you have to do is install BT Pay, and if you are not a BT client, you have to follow the account opening process. Everything is 100% online and ...

5 votes

How can I become a BT client if I live in Italy?

You must, first of all, be over 18 years old and be a natural person, with tax residency in Italy 😊. To become a client, you must open a ...

2 votes

What can a parent see with BT Pay Kiddo?

The parent can see how much money the kiddo has left on the card, what expenses they have, can set transaction limits and can block or unblock the card. 💝

2 votes

Where can I open an online account from BT Pay?

From absolutely anywhere in the world! 🌍You just need to be over 18 years old, download the app, and have your ID card with you. ✨

2 votes

How can I pay a bill from BT Pay?

You can pay bills from BT Pay by following the steps below: From the Accounts section, by payment order: In the main menu of the application, select the ... menu

2 votes
Only for BT clients

How do I authenticate in the app if I have set a PIN code?

You can authenticate either with the BT Pay PIN or with biometrics, depending on the method chosen in the Security section.

1 votes
Only for BT clients

I am a parent and I have activated BT Pay for my child. What can I do?

Many and at one click away. 😊 You can:set limits on your child's cardsblock / unblock cardssee the balance and transaction history

0 votes

Can I use BT Pay instantly once I open an account online?

Yes! 😊 Once you have opened an account and received the approval notification, you can instantly use BT Pay and the digital card.

2 votes
Only for BT clients

How do I set my PIN during BT Pay installation/reinstallation, after identification?

You accept the terms and conditions of the application. You check the security policy. You validate the received SMS OTP code on the phone. Your identity is validated (through BT ...

votes

Can I schedule recurring investments in investment funds through BT Pay?

Yes, you can. In the "Investments" tab, you will find the "Invest recurrently" option, which allows you to set up automatic investments from the current account, with the amount and at ...

2 votes
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