What do I do if some information on the invoice is incorrect?
The information on your invoices is taken from each provider's online accounts. If you have a problem of this kind, please contact the provider ...
What can I do with BT Pay?
Anything you want! 😊 See balance You can top up your card either by transfer (you can also receive your salary in the account), or from a card issued by another bank You pay ...
Who can become a BT client from BT Pay?
If you are a resident in Romania, you are at least 18 years old and you have an identity document issued by the Romanian authorities (namely ID card or EC) and you still do not have an account at BT, ...
What happens with BT Pay Kiddo once the child turns 18?
30 days before turning 18 years old, he will be informed through an in-app notification regarding the limitation of access to the functionality ...
What should I do if my child has changed their phone number?
To begin with, you need to update together with the child the phone number in the bank's system. You can do it either online, or you can come to a branch ...
Will my subscription from Pago be automatically imported into the "Bill Payments" Service?
If you already have an active subscription in the Pago app, it is not automatically transferred to BT Pay.If you want to unsubscribe from the Pago card, you must follow ...
Can I have BT Pay without confirming my email address?
No, because this will be the email address declared in the relationship with us. 🙁
What do I find in the offers section of BT Pay?
After you have filled in the app with data about the car, owner, and period, you just have to click on "See offers". 😊 That's all! You can see ...
How does the second parent connect to BT Pay Kiddo?
When one of the parents activates BT Pay Kiddo, the second parent can also connect to the minor's account if authorized, and the steps are ...
Can I change the PIN code or authentication method in BT Pay?
Yes, you can do that anytime from the app settings. You have the option to change the PIN code or choose another authentication method (PIN or Biometrics) directly ...
How much time do I have to complete the signing of the enrollment documents through BT Pay?
If you have decided to be a BT client from BT Pay and have reached the end of the process, but you still need a little time to sign the documents, these are ...
How can a child get access to use BT Pay Kiddo?
Both for minors aged between 8-18 years who do not have an account at BT, and for minors aged between 14-18 years who have an account at BT, access is offered from ...