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242 questions and answers
Only for BT clients

Can I have multiple Aliases?

No. Only one association between the declared phone number and the associated IBAN account is allowed.

7 votes
Only for BT clients

How much does it cost me to pay the bills at BT?

Zero. 😉For bill payment, Banca Transilvania does not charge fees. You have the possibility to make 4 bill payments per calendar month for free, ...

17 votes

What fees do I have for transfers?

Here you can see all our taxes and fees. 😊

2 votes
Only for BT clients

What information can I see in BT Pay through Open Banking?

Can you see: 🤩➤⠀the balance of the non-BT card / the account related to the selected non-BT card;➤⠀the IBAN account related to the selected card➤⠀the history list of ...

5 votes
Only for BT clients

Can I modify an already set Alias?

Well, you actually have 2 scenarios in which you can find yourself:1. if you want to change the IBAN account associated with the Alias Pay service, you can restart the enrollment process ...

6 votes

Can I have BT Pay without confirming my phone number?

No, because this will be the phone number declared in relation to us. 😞 In addition, based on the phone number, you can send and receive money from the app.

3 votes
Only for BT clients

How much time do I have to confirm these transactions?

From the moment the online transaction is initiated, you have 5 minutes to confirm ✅ or reject ❌ the transaction.

2 votes
Only for BT clients

What method do you recommend to me so that the payment process is simple and fast?

Categorically BT Pay! 🤩Moreover, if your phone unlocking method is fingerprint or Face ID, the process is even simpler. 😁

3 votes

Can I become a BT client through BT Pay if my ID card is expired?

No. 🙁If you have an expired ID card, please apply to become a BT client at the moment you have a valid identity document issued in Romania.

6 votes
Only for BT clients

What is BT Pay Kiddo?

Easy-peasy! 🍋 It is the functionality through which children who are up to 18 years old can use BTPay, with the consent of their parents. As a parent, in your app you have ...

9 votes
Only for BT clients

Is the authorization of online payments free?

Yes, online payment authorization is free. And the BT Pay app is free. 🤩

6 votes
Only for BT clients

How do I change my PIN code in BT Pay?

You can change the PIN anytime from Settings → Security → PIN code (Change PIN code). Enter the current PIN, then set a new one (6 digits, no ...

12 votes
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