138 questions and answers

Can I use BT Go's Payment on Due Date on web and mobile?

Yes, the "Pay on due date" option is available both on the web platform and on the mobile application.

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Can I schedule a bill payment in BT Go after the due date?

Yes. 😊 If the due date has passed, the "Pay on due date" button will not be available. However, you can choose to schedule the payment for a date ...

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Do I need BT's approval to make the full early repayment via BT Go?

No, you do not need additional approvals, the full early repayment through BT Go is an automated process.

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How are payment files processed in BT Go ?

Files are uploaded in the background so you can continue to use the platform without waiting for the processing to complete.

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What are the steps to use "Pay on Due Date" from BT Go?

You view the first payment page of the invoice with the payer and beneficiary details; You select the option "Pay on due date"; You confirm the details ...

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What documents do I receive after the full early repayment made through BT Go?

After processing the refund, you can request a confirmation address for the credit closure at any BT unit.

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How can I make a partial credit refund if I do not have the entire amount available in BT Go?

Partial reimbursements are currently not available in BT Go. To make a partial reimbursement, we invite you to a BT unit.

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Only for BT clients

Can I send my account IBAN directly from BT Go?

Yes, from the mobile application you can quickly send the IBAN through the dedicated option.

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How can I verify if the full early repayment of my company's loan was made in BT Go?

You will receive a success message in the BT Go application after the refund is made, and the credit will be removed from the list of active credits.

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Why don't I have the Full Refund option available in BT Go?

Certain types of loans cannot be repaid online through BT Go. If you want to repay such a loan, we invite you to any BT branch.

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Only for BT clients

Is there a minimum amount required to open a savings account with BT Go?

The minimum amount required to open a savings account is 100,000 lei for legal entities and 1,000 lei for Non-Profit Associations.

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Can I set certain companies as favorites in BT Go?

Yes, you can mark any company as a favorite to have faster access to it.

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