Only for BT clients

The BT Go app is not working on my phone. What can I do?

If the BT Go app won’t start or freezes on your phone, try a few quick checks to get back to normal. Start by updating the app and your operating system, then check your internet connection. If the issue persists, contact us for support. 😊

❶ Update the BT Go app to the latest version.
❷ Check if your phone is connected to the internet (Wi-Fi or mobile data).
❸ Check if there are updates available for your phone's operating system.
❹ If the problem persists, contact support or your Relationship Manager for assistance.

After these checks, try accessing BT Go again. If it still doesn’t work, give us a sign and we’ll guide you step by step until we solve it. 👍

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