I have an authentication error in BT Go during migration. What should I send to support?

If an error occurs when you log in to BT Go during the migration, the most helpful thing is to gather some details and send them to us so we can quickly identify the issue. 🙂

❶ Write down the exact message displayed on the screen or take a screenshot of the error, then get ready to send it to the support team or your Relationship Manager. 👍
❷ Try again in a few minutes and check your device and internet connection; sometimes a quick reconnect solves the issue. 😉
❸ Contact support or your Relationship Manager and include the message/screenshot, as well as the time and steps taken before the error occurred. This information helps us find a solution faster. ✅