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2631 questions and answers
Only for BT clients

I am a BT Italia client and I want to send money to Romania. How long will it take for the money to reach the recipient's account?

Money arrives instantly if the recipient has an account with us. ⚡

7 votes
Only for BT clients

Could I authorize someone to use my card?

You can request the issuance of a designated cardholder card, that is, the issuance of a card to be attached to your account, but in the name of another person. 👍

49 votes

Who bears the costs of mandatory insurance (RCA) and optional insurance (CASCO)?

These expenses are borne by the client / financing applicant. At the time of signing the leasing contract, the client pays the insurance ...

9 votes
Only for BT clients

Can login SMS messages for the SMS-OTP authentication method also be sent to numbers from abroad?

Yes, BTPay Web allows you to use both numbers from the national network and the international one. 😊

33 votes

What is the difference between a secure site and an insecure one? How do I know if the site where I want to make a payment is secure?

A secure site will send to the Bank the security code CVV2, inscribed on the back of the card. 💳 However, to have safe online payments ...

174 votes

When do I have to pay the first installment of the loan?

For any accessed Direct Credit, the first installment is paid by the 16th of the month following the signing of the contract.

13 votes
Only for BT clients

Can I pay the payment orders through BT Express?

Sure! 😊 In BT Express, you can make both payments of inter and intra-bank payment orders, as well as payments of treasury payment orders.

3 votes
Only for BT clients

Is the interest guaranteed in the case of negotiated deposits?

Yes, the interest is guaranteed even in the case of negotiated deposits. 😃

29 votes
Only for BT clients

Can I confirm transactions through other methods?

Once the card is enrolled in 3D Secure BT Pay you can confirm online transactions made with that card only through BT Pay. But that's not bad ...

26 votes

How can I change the password in the BT Go app?

If you want to change your password, click on My Profile in the Web version of the BT Go app, and then click on Password. To change your password you need ...

6 votes

What does "transaction with the next date" mean?

It is that transaction in which you authorize a transfer outside the usual processing hours or with a future processing date. 📆

9 votes

How do I send an e-Invoice from and what settings are necessary for e-Invoice in FGO?

❶⠀You log into the FGO web version, in the Settings section – e-Invoice.TEXT❷⠀You enter the digital signature token into the computer or start the application of ...

16 votes