Who do I address?
You can contact us directly at our address: contact@btpensii.ro.
I am a BT client, but at the same time I am also an OTP client. What will happen to my OTP package if I also have an active subscription at BT.
Because you are already a BT client and have one of the bank's subscription plans activated, after the merger by absorption of OTP Bank by BT, you will ...
What should I do if I have entered the Direct Card PIN code several times and can no longer pay online?
If you have entered the PIN incorrectly at least 3 times consecutively (the entry attempts can be on the same day, or within a longer period of time ...
What does the BT Ultra Web application help me with?
BT Ultra Web is useful when you have a large volume of operations and use products from the ERP range to automatically reconcile statements ...
I am an OTP client and I have a current account package at OTP Bank. Will all the benefits I had at OTP be migrated to BT?
As a BT client you will benefit from the current account subscription offer provided by BT. More information regarding the type of subscription ...
If a BT client sends me money through BT Pay, by phone number or through IBAN, are there fees?
Transfers between BT clients are free, including for the person sending the money from Romania. And you, who receive the money, have no commission ...
Can I import beneficiaries from other applications?
If you have beneficiaries available in other applications and you can export them in a tabular format, you can later import them also into the BT Ultra Web application with ...
My OTP card expires in February. Where can I pick up my card?
Cards that expire in the month of February can be used until the end of the month. Also, if you have an OTP card that will expire before February ...
How can I set up recurring payments in the app?
Filling out a standing order is similar to that of a simple order, with the mention that the following fields must also be completed: 1) Next execution : ...
What is the age limit at the maturity of the Asirom contract?
The maximum age limit at the maturity of the Asirom contract is 70 years for the insured and 85 years for the contractor. 😃You can find more details in ...
What is the grace period in the case of the Asirom policy?
The grace period is 2 months. Details here. 😉
What are the activation steps of the BT Go application?
You can find the login steps here: https://go.bancatransilvania.ro/activare.