How can I cancel the Direct card?
We are sorry to hear that .😞 If you want to cancel your Direct credit card, you can contact us at the Call Center at 021 308 4000, option 4. If ...
What conditions must I meet to be able to take out a mortgage loan?
The procedure is simple, the granting conditions are minimal, and the documentation is easy to complete! 😃To take out a loan from Banca Transilvania, it is ...
How do I reset my PIN if I reinstall the app?
Press "I forgot the PIN code" when you are asked to enter it. You go through the identification process (selfie and identity document verification). You also set ...
What features from BT Pay help me the most if I live abroad?
All! 👀 Buut here are a few that you will definitely, definitely like a lot:Send money instantly, to always be close to homeSavings account and deposits, in ...
How can I obtain the new repayment schedule issued by BT?
The repayment schedule related to migrated loans can be obtained at any BT unit.
Can I use the STAR card abroad as well?
Yes, you can use it abroad as well, with certain costs, which you can find here
What is necessary to access the archive downloaded from BT Go?
To access the archive, a utility or an application capable of reading .zip files is required, installed on the PC, laptop, or mobile device ...
Can I download the statements in XML format from the BT Ultra Web application?
Currently, in BT Ultra Web, the only export options for daily account statements are in MT940 and PDF formats.
What happens when I have the amount blocked on the Direct card?
The sum blocked on the card is a reserved sum, which is due to be paid from your BT Direct account for various operations. The settlement term of ...
How do you get travel insurance?
Super simple, it takes 2 minutes and is 100% online. You have everything in the app, including card payment. ➤ You enter BT Pay, click on the banner "Insurance for ...
How long does it take for the card to be blocked after pressing the “Block” button in BT Go?
The card locks instantly.
What does interest-free installment payment mean with Direct cards
It means you can shop with the Direct Card (you can choose from several types of cards: Carrefour, Flanco, Dedeman, depending on your needs) and ...